At Ramboteeco Shop, customer satisfaction is our top priority. We understand that sometimes a purchase may not work out as expected, and we are committed to making your refund and return process simple, transparent, and hassle-free. Please read our policy carefully to understand your rights and our obligations.

✅ Eligibility for Returns

You may request a return if your order meets the following conditions:

  • ⏱️ Items must be returned within 7 days of delivery.
  • 🧼 Products must be unused, unwashed, and in original condition with all tags and packaging intact.
  • 🧾 Proof of purchase (order confirmation or receipt) is required.

⚠️ Please note: For hygiene reasons, certain items such as undergarments or final sale products are non-returnable.

💰 Refund Process

Once we receive and inspect your returned item:

  1. 📧 We will notify you via email regarding the status of your refund.
  2. 💳 Approved refunds will be processed within 5–10 business days to your original payment method.
  3. 🏦 Depending on your bank or card issuer, it may take additional time for the credit to appear in your account.

🔄 Exchanges

We allow exchanges for eligible items if you would like a different size, color, or product.

  • 📦 If the requested item is out of stock, we will issue a refund instead.
  • 🚚 Customers are responsible for return shipping costs unless the item was defective or incorrect.

⚠️ Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect product:

  • 📅 Contact us immediately within 7 days of delivery.
  • 📸 Provide photos and a brief description of the issue.
  • 🔁 We will arrange for a replacement or a full refund at no extra cost.

🚚 Return Shipping

  • 💸 Customers are responsible for shipping costs on standard returns.
  • 📦 We recommend using a trackable shipping method to ensure safe delivery.
  • 🚫 Shipping fees are non-refundable unless the return is due to our error.

📞 Contact Us

If you have any questions regarding our refund and return policy, please reach out to us:

🤝 We are committed to providing fair solutions and building long-term trust with our customers.